Master Admin
Executive Operations Dashboard
Mission-control view across commercial, platform, audit, AI, support, customer and intelligence operations.
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Overall Status
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Combined health index
Platform Health
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Worker / D1 / API view
AI Success
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30-day AI operations
Audit Today
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Admin / system activity
Website Visitors
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Page views —
Customers
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Enterprise
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Open Support
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Tracked Travellers
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AI Runs 30d
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AI Cost 30d
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Trial Orgs
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Active Orgs
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Grace Orgs
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Suspended Orgs
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Access blocked
Archived Orgs
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Hidden / closed
Executive Alerts
Operational Scorecard
| Area | Status | Score | Detail |
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Organisation Health Ranking
| Organisation | Health | Activity | Last Activity | Risk |
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Live Operations Feed
| Time | Area | Action | Summary |
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30-Day Executive Trends
Platform Overview
Aggregated across all registered organisations. Master Admin only.
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Registered Orgs
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Total organisations on platform
Total Users
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Across all orgs
Active Trials
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Users with unexpired trial
Logins (7 days)
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Users active in last 7 days
Total Assets
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Registered across all orgs
Total Travellers
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Travellers across all orgs
Active Travellers
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Currently in-country today
Check-in Schedules
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— active
Escalation Contacts
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Active across all orgs
Protest Index
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Total indexed records
Approved Candidates
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Published to alerts
Pending Review
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Candidates awaiting action
Active Patterns
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Wave · instability · spread
Waves Detected
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Protest wave signals
Briefs Generated
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AI-drafted security briefs
Briefs Dispatched
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Approved and sent
Recs Pending
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Awaiting analyst action
High-Conf Recs
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≥75% confidence pending
Organisation Lifecycle
Master Admin access governance across trial, active, grace, suspended and archived organisations. Suspend / Reactivate actions are shown in All Organisations.
Trial
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Onboarding / pilot
Active
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Full access
Grace
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Payment / renewal grace
Suspended
0
Access blocked
Archived
0
Hidden / closed
All Organisations
Click any row to drill into that org's data
| Org Name | Invite Code | Users | Assets | Travellers | Active Travel | Status | Created | Action |
|---|---|---|---|---|---|---|---|---|
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Access Requests Overview
Totals for access requests received, new, contacted, and approved/converted.
Access Requests
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Total requests received
New Requests
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Awaiting review
Contacted
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Follow-up started
Approved / Converted
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Approved or converted
Customer Health
health score from renewals, login activity, support activity, invoices, and subscription state.
Average score
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Across active/trial customers
Healthy
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Score 75+
At risk
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Score 45–74
Critical
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Score below 45
| Customer | Health | Renewal | Signals | Main factors |
|---|---|---|---|---|
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Customer Success Notes, Reviews & Expansion Pipeline
customer-success notes plus expansion opportunity status, value, owner, close date and won/lost tracking.
Open notes
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Active customer-success items
Due follow-ups
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Due within 7 days
Upcoming reviews
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Next 30 days
Open expansion pipeline
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Open opportunities
| Customer | Type | Note | Review / Follow-up | Opportunity | Status | Actions |
|---|---|---|---|---|---|---|
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Trial Activation Audit
Active/expired trials, reminder status, and audit history for lead conversions.
| Organisation | Admin | Trial dates | Package | Reminder status | Latest audit |
|---|---|---|---|---|---|
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Access / Lead Inbox
Mini inbox for website enquiries, replies, and lead follow-up.
Threads
Loading lead threads…
Select a lead
Choose a lead thread to view messages and reply.
This reply will be sent from CityIntel <contact@city-intel.com>.
Sender Safety Management
Review and manage Safe, Spam, Blocked and Watch senders used by Communications Phase B7.
Customer Success Dashboard
portfolio health, renewal risk, expansion forecast and daily account work queue.
Active Customers
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Active commercial profiles
At Risk
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At-risk + critical accounts
Renewals Due
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30 days + overdue
Expansion Pipeline
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Open expansion value
Revenue at risk
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Monthly value linked to at-risk customers
Weighted forecast
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Expansion value weighted by stage
Won this month
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Closed-won expansion records
Lost this month
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Closed-lost expansion records
Health Monitoring Queue
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Renewal Automation Queue
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Customer Success Work Queue
| Customer | Health | Renewal | Next review | Next action | Owner |
|---|---|---|---|---|---|
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Contract & Agreement Management
contract status, agreement repository, expiry tracking and customer timeline integration.
Active Agreements
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Signed/active contract records
Unsigned
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Draft, sent or awaiting signature
Expiring 90d
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30/60/90 day contract window
Expired
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Expired agreement records
Add / Track Agreement
Agreement Repository
| Customer | Agreement | Status | End | Owner | Actions |
|---|---|---|---|---|---|
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SLA Management
SLA assignment, response/resolution targets, review dates, breach monitoring and customer timeline integration.
Active SLAs
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Customers with active service levels
Coverage
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Customer profiles with SLA assigned
Reviews Due
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Due or overdue SLA reviews
Breach Watch
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Breached / breach-watch records
Assign / Update SLA
SLA Register
| Customer | Tier | Targets | Review | Owner | Actions |
|---|---|---|---|---|---|
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Credit Notes & Billing Adjustments
create credit note documents, link invoices, apply commercial adjustments and track net revenue impact.
Credits This Month
0
£0.00
Credits This Quarter
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£0.00
Open Credits
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Net Revenue Impact
£0.00
Ready.
| Credit # | Customer | Invoice | Amount | Type | Status | Actions |
|---|---|---|---|---|---|---|
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Procurement & Purchase Orders
PO records, procurement contacts, accounts payable details, approval status and invoice reference rules.
Open POs
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Draft / submitted / approved
Pending Approval
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Submitted purchase orders
Approved Value
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Approved PO value
Expired POs
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Expired or past expiry
Procurement Profile
Create Purchase Order
Purchase Order Register
| Customer | PO | Status | Value | Expiry | Procurement | Actions |
|---|---|---|---|---|---|---|
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Revenue & Pricing
Phase C Step 10: subscription/customer lifecycle automation, Stripe payment sync, invoice lifecycle controls, payment links, and audit history.
Forecast MRR
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Active + trial customer profiles
Forecast ARR
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Monthly value × 12
Potential pipeline
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Open leads using catalogue defaults
Customer Profiles
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Commercial records linked to orgs
Paying clients
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Active commercial profiles
Trial clients
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Churn / expiry risk
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Trials ending within 7 days or inactive subscriptions
Invoice pipeline
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Profiles not yet billed
Stripe payment sync
Webhook-ready: completed checkouts, payment events and subscription changes now update invoice status and customer profiles automatically. In Stripe, point the webhook endpoint to https://api.cityintelapi.com/api/stripe-webhook and enable checkout.session.completed, checkout.session.expired, payment_intent.succeeded, payment_intent.payment_failed, invoice.paid, invoice.payment_failed, charge.refunded, customer.subscription.created, customer.subscription.updated and customer.subscription.deleted.
Customer timeline / commercial audit
Full customer journey: access request → onboarding → trial → invoice → payment → active customer.
Loading lifecycle summary…
Loading lifecycle timeline…
Conversion funnel
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Revenue by status
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Revenue by region
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Customer Value Summary
—Loading customer profile summary…
Pricing Catalogue
Edit values here before invoice/Stripe wiring.| Item | Category | Type | Monthly | Annual | Bundle? | Qty Type | Status | Action |
|---|---|---|---|---|---|---|---|---|
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Invoice Workbench
Loading customer profiles…
Select a customer profile
Generate a branded draft invoice from the pricing catalogue.
Choose a customer profile from the left.
Access Request Review Queue
Explicit access/onboarding candidates. Filter by source and archive completed application records without deleting contacts or communications.
| Name | Company | Role | Interest | Region | Source | Status | Submitted | Message | Actions |
|---|---|---|---|---|---|---|---|---|---|
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Protest Intelligence Overview
Live alerts, protest candidates, briefing queue, escalations, traveller/asset exposure and risk cluster KPIs.
Live Alerts (72h)
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Events in live alerts cache
Protest Candidates
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Total in Intel Review pipeline
Active Review Queue
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Candidates pending review
Incident Clusters
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Active correlated incident clusters
Briefing Queue
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Items in briefing pipeline
Escalations Open
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Active escalation queue items
Your Org – Assets
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Assets registered to your org only
Your Org – Active Travellers
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Your org's travellers in-country today
Approved Candidates
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Approved and published
Needs Research
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Flagged for further research
High-Risk Clusters
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Clusters at high/critical severity
Policy Recommendations
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Automation policy items awaiting action
Upcoming (all)
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Only future-dated alerts
High Risk
0
Future high-risk only
Medium Risk
0
Future medium-risk only
Cities Covered
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Unique cities with upcoming
Risk Mix (Global)
Upcoming protests Globally by risk level
Risk Mix Africa(All)
Upcoming protests by risk level Africa
Risk Mix Europe(All)
Upcoming protests by risk level Europe
Risk Mix North America(All)
Upcoming protests by risk level North America
Risk Mix South America(All)
Upcoming protests by risk level South America
Risk Mix Asia(All)
Upcoming protests by risk level Asia
Risk Mix Oceania(All)
Upcoming protests by risk level Oceania
Executive Commercial Dashboard
Board-level view of revenue, renewals, contracts, SLA exposure and enterprise account risk.
MRR
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Monthly recurring revenue
ARR
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Annual recurring revenue
Net Revenue This Month
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Paid invoices minus credits
Revenue At Risk
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At-risk customer ARR
Open Invoices
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Credits This Month
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Renewals 30d
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Expansion Forecast
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Contracts 90d
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Strategic Accounts
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Executive Risk Queue
| Organisation | Health | Renewal | ARR | Owner |
|---|---|---|---|---|
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Renewal / Contract Exposure
| Organisation | Renewal | Contract End | SLA | Status |
|---|---|---|---|---|
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Commercial Portfolio
| Organisation | Tier | Subscription | MRR | ARR | Contract | Account Owner |
|---|---|---|---|---|---|---|
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Enterprise Account Management
Stakeholders, account ownership, parent/child organisations and strategic reviews.
Enterprise
0
Strategic
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Open Reviews
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Exec Sponsors
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Parent Orgs
0
Contacts
0
| Organisation | Tier | Owner | Success | Executive Sponsor | Review | Contacts | Action |
|---|---|---|---|---|---|---|---|
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Update Enterprise Account
Add Stakeholder
| Contact | Organisation | Role | Influence | Status | |
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Executive Audit Reporting
Master Admin oversight of platform activity, audit volume, active users, organisations, and action categories.
Activity Today
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Activity This Week
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Unique Active Users
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Events This Month
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Top Activity Category
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Most Active Users
| User | Role | Actions | Last Activity |
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Most Active Organisations
| Organisation | Events | Users | Last Activity |
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Category Breakdown
| Category | Total | % |
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Top Actions
| Action | Category | Total |
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Daily Activity
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Recent Audit Events
| Time | Actor | Category | Action | Entity | Summary |
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Platform Health Centre
Master Admin view of Worker, D1, audit, LLM, support, tracking, Resend and Stripe readiness.
Overall Status
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D1 Latency
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Active Users
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Last 15 minutes
Audit Events
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Last 24 hours
LLM Cost
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Last 30 days
Open Support
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Service Checks
| Service | Status | Detail | Checked |
|---|---|---|---|
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Integration Bindings
| Binding | Status | Purpose |
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Operational Usage
| Metric | Value |
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Recent LLM Errors
| Time | Function | Error |
|---|---|---|
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Recent Ops Cooldowns
| Operation | Last Run | Run By |
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AI Operations Centre
Master Admin view of AI usage, cost, model performance, workflow activity and AI health.
AI Health
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AI Runs Today
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AI Runs 30d
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Tokens 30d
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AI Cost 30d
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Success Rate
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AI Cost Centre
| Window | Calls | Tokens | Cost |
|---|---|---|---|
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Intelligence Output Metrics
| Output | Runs |
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AI Health Detail
| Metric | Value |
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Model Performance
| Model | Calls | Tokens | Cost | Success | Avg Runtime |
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AI Workflow Usage
| Function | Type | Calls | Tokens | Cost | Last Run |
|---|---|---|---|---|---|
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30-Day AI Activity
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Recent AI Activity
| Time | Function | Model | Status | Tokens | Cost |
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Recent AI Errors
| Time | Function | Model | Status | Error Summary |
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