CityIntel
Version 2.0 · Last updated: 17 August 2026
These Terms of Service ("Terms") govern access to and use of the CityIntel platform ("Service"), provided to organisations and their authorised users ("you", "your"). By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you confirm that you have the authority to bind that organisation to these Terms.
The Service is provided by CITYINTEL LTD, a company registered in England and Wales under company number 17403651, with its registered office at 195 Suite Ra01, Wood Street, London E17 3NU, United Kingdom ("CityIntel", "we", "us", "our").
Documents forming the agreement. Where your organisation subscribes on a paid basis, the agreement between us consists of the signed order form, these Terms, the CityIntel Data Processing Agreement, and any Service Level Agreement expressly incorporated into the order form. In the event of conflict: the order form takes precedence in respect of commercial terms; the Data Processing Agreement takes precedence in respect of the processing of personal data; and these Terms govern in all other respects. The version of these Terms in force is the version identified on the order form or, where none is identified, the version published on the date the order form is signed.
Access to CityIntel is provided on an organisation basis. Each organisation is responsible for:
You agree not to:
CityIntel aggregates information from a wide range of third-party sources, including transport operators, power network operators, aviation data providers, and open-source news and intelligence feeds. While we aim to surface timely and relevant information, CityIntel does not guarantee the accuracy, completeness, or timeliness of any third-party data, and such data may be delayed, incomplete, or inaccurate.
CityIntel is a decision-support tool. It is not a substitute for emergency services, official government advisories, or your organisation's own duty-of-care procedures. In any situation involving genuine risk to life or safety, always contact local emergency services first.
We aim to provide a reliable service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable for maintenance, updates, or due to factors outside our reasonable control, including outages of third-party data sources on which CityIntel depends. Where a Service Level Agreement is incorporated into your order form, the availability commitments and remedies in that document apply.
6.1 Plan and term. Where the Service is provided on a paid subscription basis, the applicable plan, modules, user seats, price, initial term and billing option are set out in your organisation's order form.
6.2 Payment options. The initial term applies in full regardless of the billing option selected. Where the monthly option is selected, monthly payments are instalments of the committed term and do not create a rolling month-to-month subscription. Where the annual option is selected, the fee for the full term is payable in advance.
6.3 Payment in advance. Fees are payable in advance. Access is activated once the first payment (or, for the annual option, the full term fee) has cleared. Subsequent monthly instalments fall due on the corresponding day of each following month.
6.4 Late payment. Invoices are payable within 14 days of the invoice date unless the order form states otherwise. We may charge interest on overdue sums at the rate provided for by the Late Payment of Commercial Debts (Interest) Act 1998.
6.5 Suspension for non-payment. If any undisputed sum remains unpaid more than 14 days after its due date, we may suspend access to the Service on written notice until payment is received. Suspension does not relieve your organisation of its obligation to pay the fees for the remainder of the initial term.
6.6 Renewal. Subscriptions renew automatically for successive periods equal to the initial term unless cancelled in accordance with the notice period set out in the order form. We will give reasonable notice of any price change applying from the start of a renewal period.
6.7 Refunds. Fees are non-refundable except where required by law or expressly agreed in writing.
7.1 Where we process personal data on behalf of your organisation in providing the Service — for example user account records, asset and traveller records, and check-in or panic alarm records — your organisation is the controller and CityIntel is the processor. That processing is governed by the CityIntel Data Processing Agreement, which is incorporated into these Terms and forms part of the agreement between us.
7.2 Where we process personal data as controller in our own right — for example administering accounts, billing, support correspondence, and platform usage data — that processing is described in our Privacy Policy.
7.3 We use a limited number of third-party providers to operate the Service. The current list is set out in the CityIntel Sub-processor List, which forms part of the Data Processing Agreement and is available on request. We will give advance notice of any new sub-processor that will process your organisation's personal data, in accordance with that agreement.
CityIntel, including its software, design, branding, and documentation, is owned by CITYINTEL LTD and its licensors. These Terms do not grant you any rights to CityIntel's intellectual property other than the limited, non-exclusive, non-transferable right to access and use the Service for your organisation's internal business purposes during the term of your subscription. Data that your organisation enters into CityIntel (such as asset and traveller records) remains your organisation's property.
9.1 Excluded losses. To the maximum extent permitted by law, CityIntel shall not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits, revenue, data, or business arising from use of, or inability to use, the Service — including where such loss arises from inaccurate, delayed, or unavailable third-party intelligence data.
9.2 Cap on liability. Subject to clause 9.3, CityIntel's total aggregate liability arising out of or in connection with these Terms and your organisation's subscription, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total fees paid or payable by your organisation under the applicable order form in the twelve (12) months immediately preceding the event giving rise to the claim.
9.3 Liabilities that cannot be excluded. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
10.1 Either party may terminate the agreement at the end of the then-current term by giving notice in accordance with the notice period set out in the order form.
10.2 Either party may terminate immediately on written notice where the other has committed a material breach that has not been remedied within 30 days of written notice, or where the other becomes insolvent. We may also terminate or suspend immediately where the Service has been misused as described in Section 3.
10.3 Termination during an initial term does not relieve your organisation of its obligation to pay the fees for the remainder of that term, except where termination is for our material breach.
10.4 On termination or expiry, your organisation's data will be retained for 90 days to allow for export, after which it will be deleted, unless a longer retention period is required by law. Data handled by us as processor is dealt with in accordance with the Data Processing Agreement and our Privacy Policy.
11.1 We may update these Terms from time to time to reflect changes to the Service or legal requirements. Where changes are material, we will provide reasonable notice to organisation administrators.
11.2 Where your organisation has committed to an initial term, changes to these Terms will not take effect for your organisation until the start of its next renewal period, except where a change is required in order to comply with law or is reasonably necessary for the security or integrity of the Service.
12.1 Governing law and jurisdiction. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the law of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
12.2 Entire agreement. The documents identified in Section 1 constitute the entire agreement between the parties and supersede any prior discussions, proposals or representations, save that nothing limits liability for fraudulent misrepresentation.
12.3 Events outside our control. Neither party is liable for failure or delay in performing its obligations (other than payment obligations) caused by events outside its reasonable control, including failure of third-party data sources, hosting or communications providers.
12.4 Assignment. Your organisation may not assign or transfer the agreement without our prior written consent, not to be unreasonably withheld. We may assign the agreement to a successor in connection with a merger, acquisition or sale of substantially all of our assets.
12.5 Notices. Notices must be given in writing and are validly served if sent by email to the organisation's registered administrator contact, or to CityIntel at the address in Section 1 or via the address published on our Support page.
12.6 Waiver and severance. A failure to enforce any provision is not a waiver of it. If any provision is held to be invalid or unenforceable, the remaining provisions continue in force.
12.7 Third party rights. A person who is not a party to the agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
If you have questions about these Terms, please get in touch via our Support page or email contact@city-intel.com.